THE MEDOFFICEDIRECT PRICE POLICY: We endeavor to maintain prices for the duration of a catalog, but we reserve the right to make price adjustments in response to manufacturers price increases or extraordinary circumstances. Prices are subject to change without notice.
MedOfficeDirect, LLC. (“MedOfficeDirect”) and customer agree that the terms and conditions hereinafter set forth shall govern the relationship between MedOfficeDirect and the customer to the extent that the parties do not have a written agreement in effect that conflicts with such terms and conditions. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with MedOfficeDirect, and upon MedOfficeDirect’s delivery of the order to the customer.
Choose Your Payment Method:
For your convenience, we provide several payment alternatives. Orders billed to your account may be paid by ACH Debit, Check by Phone, or Check. If you prefer, you may use your MedOfficeDirect Credit Card, American Express, Visa, MasterCard or Discover Card when placing your order. All sales are subject to our normal terms and conditions.
Check payments must be mailed to:
1035 Collier Center Way
Naples, Fl 34110
All sales are subject to credit approval. Invoices are payable within agreed terms of sale.
Open Accounts Receivable:
All unpaid accounts receivable past due are subject to a 1.5% finance charge.
Unless otherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside North America). Except as noted below, title passes at the time the shipment is loaded at the shipper's dock. California: For all shipments of goods to customers located within California, title will pass upon receipt of goods by California customers. Continental U.S.: All orders will be subject to a handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments. Special orders are subject to additional freight charges. Alaska, Hawaii & Pacific Protectorates: Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts in Alaska and Hawaii. Customers in the Pacific Protectorates are offered direct surface transport, or postal services for reliable delivery. No additional surcharges apply, except when special services are requested. Low-level hazardous items (dangerous goods in accepted quantities and Consumer Commodity ID 8000) are now available via UPS 2nd-day air.
RX PRODUCTS & CONTROLLED SUBSTANCES:
Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed healthcare professionals. If you are a new customer or have recently moved, please furnish us with a copy of your updated state DEA registration. For controlled substances, furnish a copy of your DEA registration verifying your shipping address. Please note that all orders for controlled substances are subject to a due diligence review process. Schedule II controlled substances can be ordered electronically or by mail. For information on our Controlled Substance Ordering System please contact us at 1-800-982-8566 REGULATORY REQUIREMENTS:
Local regulatory requirements may apply to use or installation of certain products. Be sure to understand and comply with any such requirements prior to purchase, use, or installation of products. The prices stated in the invoice or statement may reflect a discount or be subject to a rebate. You must fully and accurately report this stated discount price, or if applicable, any net pricing, after giving effect to any rebates, to Medicare, Medicaid, Tricare and any other federal or State program upon request by any such program. Accordingly, you should retain these records. It is your responsibility to review any agreements or other documents applicable to these prices to determine if they are subject to a rebate. The federal government imposes certain restrictions on, and requires public reporting of, transfers of value to a practitioner. If you are participating in a promotional discount program (e.g. points, discount redemptions or other special awards), with your purchases you may earn points/credits redeemable for certain goods or services, in accordance with discount program rules. Upon discount receipt by redemption of your earned points/credits, you are receiving or will receive notice of the discount value. Accordingly, you should retain these records.
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION AND WE DO NOT ACCEPT RETURNS ON ITEMS THAT ARE SHIPPED DIRECT FROM THE MANUFACTURER To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with: • All returns must be accompanied by a copy of your invoice and a reason for the return. • Merchandise must be returned in its original unopened container, unmarked, and properly packaged. • Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee. • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable). • Shipping charges will apply on all returns. Click here to download the Medical Returns Form PDF To view PDF files, you need to have Adobe Acrobat Reader®. Click here for a free download. Exceptions: The following special, customized, or government-regulated items are not returnable: • Immune globulin products • Special order items (products that we do not ordinarily stock) • Personalized and imprinted items • Opened computer hardware and software • Controlled substances • Hazardous materials • Expired products • Items that cannot be returned to the manufacturer • Any item marked nonreturnable Equipment: Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment must be returned in the original unopened packaging, unmarked and properly packaged. Special order equipment is not returnable. All equipment returns are subject to a restocking fee. Equipment is backed by the manufacturer’s repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment. Open or defective equipment is subject to the manufacturer’s warranty. Prescription Drug Returns: Please note that, in order to comply with Federal and State Pedigree requirements, MedOfficeDirect’s policy on the return of Rx Drugs is as follows: Rx Drugs which MedOfficeDirect has purchased from wholesalers are not returnable. These items will be identified in your invoice with the code WH. Rx Drugs which are purchased by MedOfficeDirect directly from the manufacturer may be returned providing that the following key elements are met: 1. Only returns due to error in order or delivery will be allowed. 2. Returns of Rx Drugs will only be accepted if MedOfficeDirect is notified within 14 calendar days of receipt of the shipment and valid return authorization is issued by MedOfficeDirect. 3. The Prescription Drug Marketing Act requires any customer returning Rx Drugs to complete and return a Prescription Drug Return Authorization form. Federal law requires that the healthcare entity returning Rx Drugs document that the product was kept under proper storage and handling conditions while in their possession and during the return of the product. To receive a copy of the form and obtain proper return authorization, please contact Customer Service at 1-800-982-8566 or access our online Prescription Drug Return Policy and Return Form. 4. In addition, Pedigree regulations require that the healthcare entity returning Rx Drugs certifies that the product being returned is the same exact product purchased from HSI. 5. MedOfficeDirect will not issue credit for any returned Rx Drugs which have been tampered with, are out of date or where the labeling has been altered in any way.
INSTITUTIONAL & CORPORATE ACCOUNTS:
Terms of Sale follow the same guidelines unless denoted differently in a contract. Some offers and promotions outlined in the catalog may not apply. Requests for bids and proposals may be sent to: MedOfficeDirect, Inc. 1035 Collier Center way Suite 3 Naples, Florida 34110 WARRANTIES: MedOfficeDirect will pass through to the customer, at the time of sale, any transferable product warranties, indemnities and remedies provided to MedOfficeDirect by the applicable manufacturer. EXCEPT AS OTHERWISE PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, MEDOFFICEDIRECT PROVIDES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND THE CUSTOMER SHALL LOOK TO THE MANUFACTURER OF THE PRODUCT FOR ANY WARRANTY THEREON. LIMITATION OF LIABILITY: The customer agrees to look solely to the manufacturer of the product for any claim arising due to loss, injury, damage or death related to the use or sale of products. MEDOFFICEDIRECT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND LOSS OF GOODWILL, ARISING FROM OR RELATING TO ANY BREACH TO THIS AGREEMENT (OR ANY DUTY OF COMMON LAW, AND WHETHER OR NOT OCCASIONED BY THE NEGLIGENCE OF MEDOFFICEDIRECT OR ITS AFFILIATES), REGARDLESS OF ANY NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. Back to top
Legal Terms and Conditions
These Legal Terms and Conditions apply to the entire MedOfficeDirect Website and all portions of the site contained therein (excluding links to other Websites as provided below), including, but not limited to, the MedOfficeDirect Corporate, MedOfficeDirect Medical, MedOfficeDirect Technology, and portions of the company Website. These Legal Terms and Conditions shall apply to any future portions of the MedOfficeDirect Website (excluding links to other Websites as provided below) unless otherwise stated. USE OF THIS WEBSITE Use of this Website and access to the material it contains is subject to the following Legal Terms and Conditions as well as to applicable laws. Your access to and browsing of this Website constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Website, you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair any MedOfficeDirect server, or the network(s) connected to any MedOfficeDirect server, or interfere with any other party's use and enjoyment of the Website. You may not attempt to gain unauthorized access to any computer systems or networks connected to any MedOfficeDirect server or other systems, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website. MedOfficeDirect makes no representation that the Website is appropriate or available for use in locations outside the United States, and accessing the Website from territories where such content is illegal is prohibited. Those who choose to access this Website from locations outside the United States do so at their own initiative and are responsible for compliance with all applicable laws.
You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify MedOfficeDirect of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.
GROUP PURCHASING AGENT.
Customer/ User/ Member designates MedOfficeDirect as its purchasing agent, and authorizes MedOfficeDirect to negotiate and enter into agreements with Suppliers in order to make Products available to Member. As such group purchasing agent, MedOfficeDirect shall have authority to represent Customer/ User/ Member, and MedOfficeDirect’s duties shall be limited to negotiating prices and other terms with Suppliers. Customer/ User/ Member is not obligated to make any purchase under this Agreement.
• To cooperate with MedOfficeDirect in the auditing of Supplier invoices, as may be requested from time to time by MedOfficeDirect, so as to ensure Supplier compliance with applicable contract terms.
• To purchase Products only for Member’s own use, and to abstain from any resale, diversion, or other use of such of Products as may be prohibited by applicable law. Notwithstanding any contrary GPO designation stated above.
• To execute an MedOfficeDirect contract designation form and abide by the terms and conditions of individual Programs in which Member chooses to participate. Member specifically agrees not to seek or accept price reductions or other changes to the terms of the contracts negotiated by MedOfficeDirect with any Suppliers, unless MedOfficeDirect expressly consents to such changes in advance and in writing.
• Member agrees that MedOfficeDirect is not liable for any denied pricing, chargeback, refusal of Suppliers to honor contract pricing, or failure of Suppliers to deliver Products in a timely fashion or of the requisite quality.
• Member acknowledges that MedOfficeDirect, not being the manufacturer, does not take possession of medical supplies, makes no representation or warranty with respect to the quality, merchantability, fitness for a particular purpose, condition, or other attribute of the products offered by Suppliers under the terms of MedOfficeDirect contracts.
Therefore, Member agrees to indemnify, defend, and hold harmless MedOfficeDirect upon demand from and against any and all suits, claims, damages and expenses (including but not limited to reasonable attorneys' fees) arising out of or resulting from damage to property or injury to persons that is caused by or arises out of any of the Products purchased under MedOfficeDirect's contracts, or the use of such Products.
LINKS TO OTHER WEBSITES
Copyrights. MedOfficeDirect is the owner or licensee of all copyrights in and to the content on this Website, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Website; and (ii) the design, selection and arrangement of this Website. All rights reserved. Unless otherwise specified, you are granted a personal, non-exclusive, non-transferable, limited right to access, use, and display this Website and the materials provided hereon for the purpose of obtaining and reviewing your account information. Specifically, you are granted permission to view or download a single copy of the material on the Website solely to access our services, place orders, and review your account information. When content is downloaded to your computer, you do not obtain any ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Ownership of all such content shall at all times remain with MedOfficeDirect or its licensors. MedOfficeDirect and its licensors reserve all rights not expressly granted to you. Use of the copyrightable material on this Website for any purpose not expressly authorized herein without the prior written permission of MedOfficeDirect or its licensors is forbidden. Trademarks. All trademarks, service marks, trade names, logos, and other designations (collectively the "Marks") are the sole property of MedOfficeDirect, or other third parties that have granted MedOfficeDirect the right and license to use such Marks. Nothing contained on this Website should be construed as granting any license or right to use any such Marks without the written permission of MedOfficeDirect or such third party that may own the Marks displayed. Your Information. We reserve the right, and you authorize us, to use and freely assign all information regarding the use of this Website by you and all information provided by you in any manner consistent with our Privacy Statement. Click here to read our Privacy Statement, which is incorporated into these Legal Terms and Conditions by reference.
TYPOGRAPHICAL OR OTHER ERRORS
While MedOfficeDirect takes reasonable care and skill to provide information which is accurate and up to date when first included on the Website, typographical and other errors may nevertheless occur. MedOfficeDirect does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Website at any time without notice to you. While MedOfficeDirect makes reasonable efforts to prevent unauthorized tampering with the Website, MedOfficeDirect does not guarantee that its efforts will always be successful. Therefore, as set below, MedOfficeDirect does not warranty that the Website materials will be error-free, and disclaims any liability for such errors. DISCLAIMER OF WARRANTIES MEDOFFICEDIRECT MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE Website MATERIALS OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS Website. MEDOFFICEDIRECT PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE LEGAL TERMS AND CONDITIONS, AT THE Website WITHOUT NOTICE. FURTHER, MEDOFFICEDIRECT ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE Website OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS Website. MEDOFFICEDIRECT SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE Website. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS SITE. ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CONTENT") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
MedOfficeDirect makes no representation that the Website or its contents are appropriate for use in every country of the world. Your use of this Website is at your own risk and you are responsible for compliance with applicable local laws, keeping in mind that access to the Website may not be legal by certain persons or in certain jurisdictions. Some states or nations may not allow the disclaimer of certain warranties, so the above limitations may not apply to you in all cases. LIMITATION OF LIABILITY Use of the MedOfficeDirect Website or any software application installed by you in connection with the use of this Website, is at your sole risk. While MedOfficeDirect makes reasonable efforts to ensure the safety and functionality of our Website and any software applications associated with its Website, these efforts may fail and errors may occur. IN NO EVENT SHALL MEDOFFICEDIRECT OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS SITE OR ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS Website BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS Website (OR THE CONTENT PROVIDED AT THIS Website ON ANY Website RELATED TO ANY THIRD PARTY), OR ANY SOFTWARE APPLICATION INSTALLED IN CONNECTION WITH THE USE OF THIS Website OR USERS' INABILITY TO USE THE CONTENT CONTAINED IN THIS Website (OR ANY OTHER Website), ON ANY THEORY OF LIABILITY. MEDOFFICEDIRECT WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS SITE. THESE WAIVERS APPLY EVEN IF MEDOFFICEDIRECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL MEDOFFICEDIRECT'S LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO MEDOFFICEDIRECT FOR ACCESSING THIS Website OR INSTALLING ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS Website. OUR MAXIMUM LIABILITY TO YOU IF YOU PURCHASE GOODS FROM US WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR THE GOODS. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE LEGAL TERMS AND CONDITIONS FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases. FORWARD LOOKING STATEMENTS THE CONTENT TOGETHER WITH ANY DOCUMENTS ISSUED BY MEDOFFICEDIRECT OR ANY OF ITS AFFILIATES, SERVICE PROVIDERS, OR BUSINESS PARTNERS AND AVAILABLE THROUGH MEDOFFICEDIRECT'S WEBSITES MAY CONTAIN FORWARD-LOOKING STATEMENTS WITHIN THE MEANING OF THE U.S. PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995. THOSE STATEMENTS MAY APPEAR IN A NUMBER OF PLACES IN THE SITE AND CAN BE IDENTIFIED BY THE USE OF FORWARD-LOOKING TERMINOLOGY SUCH AS "MAY," "COULD," "EXPECT," "ANTICIPATE," "INTEND," "BELIEVE," "PLAN," "ESTIMATE," "FORECAST," "PROJECT," OR OTHER COMPARABLE TERMS OR THE NEGATIVE THEREOF. THE COMPANY PROVIDES THE FOLLOWING CAUTIONARY REMARKS REGARDING IMPORTANT FACTORS WHICH, AMONG OTHERS, COULD CAUSE FUTURE RESULTS TO DIFFER MATERIALLY FROM THE FORWARD-LOOKING STATEMENTS, EXPECTATIONS AND ASSUMPTIONS EXPRESSED OR IMPLIED HEREIN. THE FORWARD-LOOKING STATEMENTS INCLUDED HEREIN ARE BASED ON THEN-CURRENT EXPECTATIONS OF MANAGEMENT. ALL FORWARD-LOOKING STATEMENTS MADE BY US ARE SUBJECT TO RISKS AND UNCERTAINTIES AND ARE NOT GUARANTIES OF FUTURE PERFORMANCE. FORWARD-LOOKING STATEMENTS INVOLVE KNOWN AND UNKNOWN FACTORS, RISKS AND UNCERTAINTIES THAT MAY CAUSE OUR ACTUAL RESULTS, PERFORMANCE AND ACHIEVEMENTS, OR INDUSTRY RESULTS, TO BE MATERIALLY DIFFERENT FROM ANY FUTURE RESULTS, PERFORMANCE, OR ACHIEVEMENTS EXPRESSED OR IMPLIED BY SUCH FORWARD-LOOKING STATEMENTS. THOSE FACTORS, RISKS AND UNCERTAINTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FACTORS DESCRIBED UNDER "RISK FACTORS" DISCUSSED IN OUR PERIODIC FILINGS MADE WITH THE SECURITIES AND EXCHANGE COMMISSION. THE COMPANY CAUTIONS THAT THESE FACTORS MAY NOT BE EXHAUSTIVE AND THAT MANY OF THESE FACTORS ARE BEYOND THE COMPANY'S ABILITY TO CONTROL OR PREDICT. ACCORDINGLY, FORWARD-LOOKING STATEMENTS SHOULD NOT BE RELIED UPON AS A PREDICTION OF ACTUAL RESULTS.THE COMPANY UNDERTAKES NO DUTY AND HAS NO OBLIGATION TO UPDATE FORWARD-LOOKING STATEMENTS.
INDEMNIFICATION BY USER
You agree to defend, indemnify, and hold harmless MedOfficeDirect and its affiliates, parents, subsidiaries, and their respective employees, agents, contractors, officers, directors, successors and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys' fees and costs, that arise from your use, misuse of this site or use of any software application associated with the use of this Website. TERMINATION MedOfficeDirect shall have the right immediately to terminate this agreement with you and your use of the Website if it determines in its sole discretion that you have breached any of these Legal Terms and Conditions or otherwise been engaged in conduct which MedOfficeDirect determines in its sole discretion to be unacceptable.
CHOICE OF LAW AND FORUM
These Legal Terms and Conditions shall be governed by and construed in accordance with the laws of the state of New York, without regard to such state's rules regarding conflicts of laws. By accessing this Website, you agree that courts located in the Collier County, Florida or in the counties within those federal judicial districts shall have exclusive jurisdiction over all claims and actions arising out of or relating to these Legal Terms and Conditions and/or your use of this site, and you further agree and submit to the exercise of personal jurisdiction of such courts and consent to extra-territorial service of process for the purpose of litigating any such claim or action. RECORDS A printed version of these Legal Terms and Conditions and of any notice given in electronic form will be admissible in judicial or administrative proceedings relating to these Legal Terms and Conditions to the same extent and subject to the same conditions as other business documents originally generated and maintained in printed form. For purposes of any dispute, MedOfficeDirect's records shall be conclusive in all respects.
INTEGRATION AND SEVERABILITY
These Legal Terms and Conditions constitute the entire agreement between you and MedOfficeDirect with respect to this Website and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and MedOfficeDirect with respect to this site. If any part of these Legal Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
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Last Updated: November 6th, 2017