FAQ

FREQUENTLY ASKED QUESTIONS

Do you offer coupons?

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How do I know how much of an item you have in stock?

As we receive and ship orders in varying quantities, our inventory changes frequently and unpredictably. This is a common occurrence in many online stores, and as a result, our online inventory might not match what is physically in stock. The numbers you see on our website accurately reflect what we have on hand at 9 am EST, but it is possible for someone else to place an order moments before you place yours, changing our inventory level at any given time. Despite these occasional fluctuations, we remain committed to providing you with the best possible service and ensuring that your shopping experience is as seamless and convenient as possible.

Occasionally, a product will run out of stock, at which time there may be a restocking delay of up to 28 days. On rare occasions, popular items may be put on “rolling backorder” status by the manufacturer. This can result in a delay of up to 28 days. If you feel that you can't wait for the backordered items, we will be happy to issue you a full refund. 

 

Is there expedited shipping?

Unfortunately at this time, we do not offer expedited shipping. Our usual shipping fee starts at $15.00 for most orders and we ship FedEx Ground. Please be advised that shipping charges for order totals less than $500.00 vary. Any order that is above $500 in total will be eligible for free shipping. However, please be advised, certain products may not be eligible for free shipping due to specialized shipment requirements to ensure your order arrives in pristine condition.

 

How long does shipping take?

Shipping generally takes between 2–3 business days once the order is processed. Although we have many different warehouses across the country, our main warehouse is in Tennessee, so if your shipment is going to the west coast it may take up to 3–5 business days. Please be advised, backordered items may take longer.

 

Can I cancel my order?

Once placed, your order is processed and shipped immediately, so it is impossible for us to pull an order that’s already been placed. Please carefully review your items before ordering.

 

Can I get a shipping tracking number right away?

Unfortunately, our shipping procedure does not immediately provide us with tracking numbers for all orders. We usually see a delay of around 24 hours when receiving tracking numbers for your order.

 

If I buy in bulk or purchase a large order, can I get a bigger discount?

Our MedOfficeDirect price negotiations team has worked very hard to get the lowest price possible for products that we sell. We discount as deeply as we can, and the volume you purchase does not change our bottom line unfortunately.

 

Can I get 30-day terms for my purchases?

The only way we are able to keep our prices low is by taking full payment upon ordering.

 

Can I buy a product from you and resell it?

Absolutely! However, be aware that resold items are no longer covered under our return policy, and they may also void manufacturer warranties.

 

Do you offer tax exemption?

Yes. In order to claim your tax exemption, you will need to create an account. Log in and find the menu on the left side of your screen. Select the tab that reads, “Account Information” and click the “Upload” button to send us your tax documents. You will receive an email asking you to approve the document; once it is approved, we will contact you to confirm you are ready to make your purchase tax-free.

 

Do you price match?

Our MedOfficeDirect price negotiations team works to keep our prices for our customers as low as possible already. Currently, we're unable to price match as we try to offer the lowest price we can. If you found one of our items at a lower cost locally, we recommend you purchase the product there for that price.

 

I have a long list of items I want to purchase. Can I send it to you for order fulfillment?

We are not staffed to fill orders sent in to us unfortunately. Our warehouse personnel will pull any items off the shelf once you place your order through our online store.

 

Where are you located?

Our corporate offices are in Southwest Florida and most of our shipping and receiving takes place in Tennessee, but we also have facilities in other parts of the country.

 

Can I place orders by phone?

Yes, we are happy to take your order by phone, please call 800-982-8566.

 

How it works

We here at MedOfficeDirect.com are a retail sales company, though our prices are often lower or as low as many popular wholesalers. Our mission is to provide excellent pricing on a variety of commonly used, name brand medical supplies. We are structured to maintain low costs for customers and ourselves. We don’t have a room full of customer service reps, we don’t have print advertising, and we don’t have a retail store front location.

We operate like any other store you might come across. Browse our inventory selections, choose your products, and pay with a credit card, PayPal, or a CareCredit credit card. Our team here at MedOfficeDirect offers everything at the lowest price possible. We believe that everyone should have access to lower prices on our products for their healthcare needs.