Frequently Asked Questions

Do you offer coupons or are they available online?

We offer specials twice a month exclusively to our email newsletter subscribers. Please join our newsletter. Each month, we offer one coupon and one special product.

 

How do I know how much of an item you have in stock?

Because we ship to and receive orders from customers worldwide and in volume that ranges from single items to thousands, our inventory changes rapidly and unpredictably. This is no different from your local Walmart, whose online inventory might not match what is physically in stock. The numbers you see on our website accurately reflect what we have on hand at the moment you searched that item but we can't guarantee that someone won't place an order moments before you place yours, changing our inventory level. Occasionally, a product will run out of stock, at which time there can be up to a 28-day delay in restocking from the manufacturer. On rare occasions, items popular nationally may wind up on a “rolling backorder” status at the manufacturer. At maximum there can be a 28 day lead time on a product if the product isn't on manufacturer back order. This means that our order has been placed with the manufacturer but the manufacturer can't keep up with the demand. If you feel that you can't wait for the back ordered items we will be happy to issue a refund in full. 

 

Is there expedited shipping?

No. We only offer flat rate shipping off $9.99 on all orders that are less than $100.00. 

 

How long does shipping take?

It generally takes between 2-3 business days once the order is processed. Our main warehouse is in Tennessee and if your shipment is going to the west coast it may take up to 3-5 business days if the item isn't on back order. 

 

Can I cancel my order?

No, our orders are processed and shipped immediately upon ordering, so it is impossible for us to pull an order that’s been placed out of our shipment queue. That’s why we always tell everyone to be very certain that whatever the ordering is what they actually want.



Can I get a shipping tracking number right away?

Unfortunately, our shipping procedure does not immediately provide us with tracking numbers for all orders. There is generally a 24 hour delay in getting tracking orders.



If I order more products or a greater number of the same product, can I get a bigger discount?

Our price negotiations team has worked very hard to get the lowest price possible for products that we sell. We discount as deeply as we can, and volume does not change our bottom line. It’s exactly like Costco.



Can I get 30-day terms for my purchases?

No. The only way we can keep our prices low is by taking payment upon ordering. Extending credit extends time before we get paid, and we have to pay our vendors.



Can I buy a product from you and resell it?

In almost all cases, anyone who buys something is allowed to resell it. That’s how eBay and garage sales work! Any resold items are no longer covered under our return policy, and they may also void manufacturers warranties. Check with the manufacturer on that.

 

Do you offer tax exemption?

In order to claim your tax exemption, you will need to create an account. Once you have done that, log in and on the left side of your screen, you will see a menu. Click on the tab that says account information. Just under your name you will see an upload button. This is where you will upload your tax documents. Once you have done this, it will send us an e-mail asking us to approve the document. When it has been approved, we will send an e-mail back to you telling you that you are set to make your purchase tax free.



Do you price match?

If you found one of our items at a lower cost locally, congratulations! That rarely happens, even on sale items, but it may. In that case, buy locally.



I have a long list of items I want to purchase, can I send it to you for order fulfillment?

We are not staffed to fill orders. While our warehouse people will pull any items off the shelf that you asked for, you have to ask for them through our online shopping cart.



Where are you located?

Our corporate offices are in Southwest Florida and most of our shipping and receiving takes place in Tennessee, but we also have facilities in other parts of the country.



Can I place orders by phone?

MedOfficeDirect.com is an online store. Our customer service reps have no way to order items or take payments by phone. Again, this is done to keep costs down for our valued customers.



How it works

MedOfficeDirect.com is a retail sales company, though our prices are often as low as many wholesalers. Our mission is to provide excellent pricing on commonly used, brand name medical supplies. Our company is structured to maintain low-cost. We don’t have a room full of huge collection of customer service reps, we don’t to print advertising, and we don’t have a retail store front location.

We operate exactly like any other store. Browser inventory, make selections, paid my credit card. We don’t really have any other options. There are no deeper discounts because we because she is the lowest price possible. Also, we believe that everyone should have access to the same price. So, if your consumer, rest assured that you were getting the same price as doctors and hospitals. We think that’s only fair.