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Welcome to our online store!

Customer Service

  • Shipping & Delivery

    We do not ship to Hawaii, Alaska, Canada, or Mexico.

    Shipping Fees Applicable to All US Orders: • Orders less than $100: $9.99 shipping fee • Order over $100: free shipping • Expedited Shipping: Products requiring expedited shipping (i.e., vaccines, refrigerated products) or expedited shipping by customer request, the customer will be billed at the expedited shipping rate of $100 plus freight based on the above shipping terms.

  • Privacy & Security

    What information do we collect?

    • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
    • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.


    How do we use your information?
    We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To administer a contest, promotion, survey or other site feature.
    • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


    How do we protect visitor information?
    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


    Do we use "cookies"?
    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


    Do we disclose the information we collect to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Pro Medical Supplies. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


    How can you opt-out, remove or modify information you have provided to us?
    To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


    Third party links
    In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


    Changes to our policy
    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 6, 2016.


    Questions and Feedback
    We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to support@medofficedirect.com.


    Online Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline.

  • Returns & Replacements

    All returns require a Returned Goods Authorization (RGA) prior to the item(s) being returned for exchange, credit, etc. To arrange for a return, please contact our Customer Support Department: Email: Support@MedOfficeDirect.com Phone: +1 (800) 982-8566 (Toll Free) Note*** DO NOT RETURN GOODS TO MEDOFFICEDIRECT.COM'S CORPORATE OFFICE*** LOCATED AT:1035 Collier Center Way, Suite 3 , Naples, FL 34110 - ALL ORDERS MUST BE RETURNED TO THE DISTRIBUTION CENTER THAT THEY SHIPPED OUT OF. CUSTOMER SUPPORT WILL PROVIDE THAT INFORMATION. The following conditions of the Return Goods Policy must be met with each return: • Returns must be accompanied with a copy of your invoice and a reason stated for your return. • Returned Goods Authorization numbers (RGA #’s) are only valid from 60 days of issuance. • Merchandise must be returned properly packaged in its original shipping container, unsoiled, unmarked, and the Return Goods Authorization # should be clearly marked on the outside of the box on or near the shipping label. • All shipping discrepancies (damaged goods, overage/shortage of items) must be reported to the Customer Support Department within seven (7) days of invoice date to issue credit – if applicable. • All returned products must have been purchased within the previous thirty (30) days. Any returns outside of 30 days are subject to a restocking fee – if applicable. • Damaged items will require the appropriate inspection and/or documentation that would allow MedOffice Direct to file a claim with the carrier (i.e. if product arrives damaged, you should ask the carrier to do a damage claim upon receipt or refuse the damaged product). The following products cannot be returned: • Custom Items, Patient Home Direct, Embroidered and/or Altered Textiles, or Made to Order, Open Computer Hardware/Software, Expired Products, Items That Cannot be Returned to the Manufacturer, Any Items Marked “Sample” or “Non-Returnable.” • Government Regulated Items: Immune Globulin Products, & Hazardous Materials. • Equipment: Open and used equipment may not be returned for credit. Before opening equipment, it is advised that you check the packaging against the packing slip and ensure the product received is in fact the product ordered. Returns from Date of Invoice – Restocking Fee as a % of the Invoiced Amount: • 0-30 Days: 10% + Freight • 31-60 Days: 25% + Freight • 61 Days Plus – Not Returnable o Should you need assistance in scheduling a pick-up, we can provide you with the appropriate call tags or bill of lading. Your Return Goods Authorization will be provided with instructions on contacting the carrier, costs relating to freight and/or restocking fees as applicable. These fees will be deducted from the credit issued. All quality issues, damaged product or returns that are a result of a MedOffice Direct error, will be returned at MedOffice Direct’s expense.

 

  • Ordering

    Follow our online ordering process step by step. You will receive and email confimring your order and order details. Once you receive your confirmation email u will receive a follow up email with your tracking information.

  • Payment, Pricing & Promotions

    Please check back and subscribe to our newsletter to keep updated on special promotions and offers.

  • Viewing Orders

    your order can be viewed in your account settings under order history. If you would like to save a certian product u may  add it to your wishlist for future orders or u can just reorder by clicking on an prior order and follow the check out process.

  • Updating Account Information

    .Please check your account and update your information to make sure it accurately refelects your current address and shipping information.