Frequently Asked Questions

medofficedirect provides the ease of ordering prescriptions right from your desk. Just go to the Prescription page, and download the provided form. Fill it out with the appropriate Information and fax it back to medofficedirect @ 239-513-9364

medofficedirect.com - It's as easy as 1-2-3!

Ordering On-line

Our easy to use store makes it simple for you to order. Just go to medofficedirect.com and start ordering today!

To sign up and start saving:

• Go to medofficedirect.com
• Click on Register at the top of the Home page.
• Select your User Name; Select your Secure Password.
• Select your Security Question. Select Continue.

Order by Phone

Favorites List

How do I save and extra 5%?

Pricing & Billing

Orders purchased by or shipped to addresses in Massachusetts (5%) and California (8%), are subject to sales tax based on the final amount of the order not including shipping. During the checkout process, sales tax will automatically be calculated and added to your order. If the state in which you reside and/or do business requires you to pay a use tax, you will be responsible for completing and submitting all paperwork for such transactions for that state.

Deliveries, Returns & OrderTracking

Order $50.00 or more with most products, and your shipping is Free!

Return Policy - Refunds, exchanges

All orders over $50.00 and shipping to an address within the continental United States (excludeing Alaska , Hawaii , and Puerto Rico ) receive Free Shipping; all other shipments are MOD Factory. This will be determined based on the location of the nearest factory or distribution location closest to you. Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, re-delivery charges, address corrections, call before delivery, and use of other size vehicles. Please be advised that all of our products over 3' x 4' in carton size, must ship via truck, LTL or common carrier. The driver by law is only required to bring the product to the back of the truck or tailgate. They are not responsible to bring the product in the building. You will need to provide assistance in getting it off the truck unless other arrangements are made in advance.

This is standard throughout the shipping industry. Please contact our Customer Service Team with any questions. Medofficedirect will not be responsible for special routing or delivery instructions not noted at the time of order.

If you decide you need inside delivery, you can do so by using the carrier name and tracking information provided in your shipping confirmation email. Please note that you must instruct the driver if the product is to be delivered to a floor above the first.

medofficedirect is not responsible for any damage to product or premises if damage occurs during the moving process.

Deliveries are generally made Monday through Friday, 8:00am to 5:00pm local time.

Managing Your Account

To receive an update on the status of your order as well as obtain tracking information, please enter your order number and the name of who the order is being delivered to in the form below.

Insert Form with Order # and name and address to be e-mailed to tracking@medofficedirect.com

If you do not have your order number, please call 800-841-1973 or email our Customer Service Team at customerservice@medofficedirect.com

• Order Status Request Confirmation Number
• First Name (Shipping)
• Last Name (Shipping)
• Email Status To

Credit Card Security

Your customer inputs credit card information on Your Online Store. The Payment Gateway encrypts data and securely sends it to your Internet Merchant Account. The transaction is reviewed for authorization. The result is encrypted and sent back through the payment gateway. You get the results and decide whether or not to fulfill the order.

medofficedirect.com strives to make shopping online a safe and secure experience.

Our secure server encrypts all payment information that you transmit to us while using our site. This includes your user name and password as well as your credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through medofficedirect.com on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you require any additional information regarding medofficedirect.com, feel free to call us 1-800-841-1973 us or e-mail us at customerservice@medofficedirect.com

Credit Card Authorization

Safeguarding your financial and personal information is one of our most important priorities. That�s why we automatically encrypt all sensitive information sent between your computer and our servers.

When registering or logging in to our site, we verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.

Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

Your personal information is stored on our servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, we do not directly connect our firewall-protected servers to the internet.

Protect Yourself, from Identity Thief�s

While news headlines make identity theft seem like it's mainly an online issue, you should recognize that there are also very real offline dangers.

Trash doesn't always end up in the dump. A recent study conducted by Javelin Strategy & Research suggests that you are in greater danger from identity thieves rummaging for important papers in your trash or breaking into your mailbox than from online theft.

Stolen wallets can become stolen identities. The Federal Trade Commission Identity Theft Survey Report estimates that 14% of identity theft is a result of stolen wallets, checkbooks, and credit cards.

Offline precautions. To protect yourself, consider shredding documents containing your personal information, such as account statements, locking your mailbox and emptying your wallet of anything you don't absolutely have to carry.

Don�t respond to e-mail or phone calls asking for your account info.

(fake) e-mails are made to look like they�re from legitimate companies but are actually from identity thieves. These emails warn you of account problems or other urgent issues in order to trick you into clicking through to a spoof website or calling a fake customer service number.

A fake website is meant to mimic a website from a well-known company. It will ask you to enter your user name and password or other account information. Once you do this, you've given your information to someone who might use it to do you harm.

Beware of unsolicited phone calls claiming to be from customer service centers and requesting that you provide sensitive personal information. You should hang up and call the number on the company�s website.

Pay Safely

People have become smarter about sharing their Social Security numbers but often don't think twice about sharing other sorts of sensitive information during transactions. Online payment systems. When using medofficedirect online payment systems, you get a secure way to complete a transaction. With PayPal, you can pay without the merchant ever seeing your credit card or bank account number. This significantly limits the information that you share in a financial transaction.

Protect your computer

The key to securing your own computer is to use protective software and keep it up to date. Make sure that you install all security patches available from the developer of your operating system. Run antivirus software to check incoming emails and update virus definitions frequently. Set up a firewall to prevent intruders from getting into your network or computer.

Always choose strong passwords to protect accounts. Mix upper and lowercase letters. Use symbol characters. Create unique passwords for each one of your accounts.

The longer a breach goes undiscovered, the more costly it becomes. According to the Federal Trade Commission, your chances of suffering significant financial damage from identity theft are significantly lower if you discover the breach within six months of its occurrence. After six months, you are more likely to lose money or spend hours untangling a truly difficult situation.

Policies & Legal Information

medofficedirect is a leading on-line distributor of office supplies, medical supplies, medical furniture and technology accessories with our headquarters located at 1726 Medical Boulevard, Suite 101, Naples , FL 34110 . We want you to be comfortable shopping with us, so we go to great lengths to protect your privacy and ensure the security of the information you provide us. We want you to understand and feel comfortable with the information we collect, how we keep it safe, and those we do not share or sell your information to any outside sources.

Information you provide- medofficedirect may collect and store any information you provide to our website or customer service representatives. For example, we typically keep a record of the information you provide us when you create an account, place an order, email, call or fax us. This helps us process and track your orders for you. It also helps us provide you with a more personalized experience if you shop with us again.

We keep track of the following:

• Your name
• Your shipping address
• Your billing address
• Your email address
• Your phone number
• Your credit card number

You may change your information at any time. If you have any problems signing into your account please call Customer Service at 1.800-841-1973 for assistance. Or e-mail us at Customerservice@medofficedirect.com. When placing orders online we keep track of just the last 4 digits of your credit card number for your own purpose when viewing past orders. We do not have access at any time to your entire card number or the rest of your credit card information.

We do not sell any customer information or share it with individuals or companies who would use it to market to you. However, we do share your shipping information with our product suppliers, and shipping companies only to facilitate the delivery of your orders. By signing up with Med Office Direct you also agree to share your contact information with, companies under the umbrella of our parent company IPS Corporation, which include the following:
medofficedirect.com, medpartnersdirect.com, IPS Marketing and M.D. Lifestyles Magazine.

Upon registering through our medofficedirect.com homepage we gain your permission to send you, depending on your selection of interest groups, our quarterly email newsletter featuring new products, industry news and sale promotions. We also share your contact information with, companies under the umbrella of our parent company IPS Corporation, which include the following:
medofficedirect.com, medpartnersdirect.com, IPS Marketing and M.D. Lifestyles Magazine.

If you elect to unsubscribe at any time you can do so by clicking the opt-out link located at the end of each electronic communication.

medofficedirect.com obtains only the information our customers provide to us inclusive of credit card account numbers. All data is stored within our database management system and never distributed to any outside sources. We respect and uphold the security of such confidential information unless business circumstances arise and such information is requested by a court of law We use 128-bit Secure Sockets Layering (SSL) to encrypt your credit card information before it goes out over the Internet. Medofficedirect.com is as safe as shopping online with any other leading retailer or ordering by phone with your credit card. Be sure to note the URL when entering information you think should be kept private. All secure pages start with https:// and you will notice a closed lock in the status bar of your browser. In some browsers the URL address bar will change colors as well.

Advertise With Us!

IPS Corp. has several options for advertising your products and company. For medofficedirect: Just click on Advertise With Us on our home page, download the

  MedOfficeDirect Media Kit.

and contact us at sales@medofficedirect.com. For other companies under the IPS Corp. umbrella, just click on the desired company at the bottom of the Support page and download the Media Kit provided.